Severity One Pty Ltd is an independent software development company specializing in web based Task, Support and Project Management applications. Our flagship product Severity One (S1) is a proven solution for small to large enterprises, local government and the education sector.

S1 Help Desk Software is available either as an ASP solution or standalone application. With S1 Help Desk Software you can say goodbye to your support email link and replace it with a more cost effective professional solution.

S1 Help Desk Software keeps customers informed every step of the way. Throughout the duration of a request the project leaders and customer are notified via email or SMS of any change or update. Customers can also work one on one with the service provider(s) assigned to the request.

The best part of the S1 Help Desk Software System is the many advanced features for administrators and support staff: easy to configure and set up, designed for the Internet or Intranet (log in and continue working from anywhere in the world), built in support for outsourced support teams, automatic notification via email or SMS, efficient point and click interface, auditable history of support issues, automated ticket flow management.

S1 Help Desk Software controls the workflow of each support/project request from user submission to customer authorization to assigned engineers to project leaders to task completion. In doing so S1 Help Desk Software creates a full auditable history including dates, times, personnel ID, communications and any change made to the original request. The benefit here is that responsibility and accountability is enforced on both supplier and client - no excuses for poor service and no excuses for misinformation.

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