Ticket Task System

S1 now utilises a Project Task system, which allows the dispatcher or project leader to identify and create individual project tasks. This means that requests requiring multiple project personnel or departments can have these tasks assigned from the one request.

Another great feature of this system is the automatically created status bar. Each ticket has a status bar that is automatically updated when the assigned tasks are completed. Each task also has a status bar so clients and project managers can see exactly what the progress of the support issue is. As the task status is updated, so is the ticket progress bar.

Task List

Running along side the new Project Task system is the automated Task List. Every time a support staff member logs onto Severity One they are presented a task list. This means that instead of acting on the tickets directly they simply act on the tasks assigned to them. Also buy having the task list automatically created it stops any jobs falling through the cracks.

Email Manager

Emails can now be sent to individuals, departments, companies or entities based on administrator designed email templates. Emails can also be produced in advance and scheduled for delivery. A great addition for virus alerts, maintenance notifications and other high priority emails.

Live Notification

In addition to the S1 Email manager a Live Notification system has been added for instant communication to any user - individuals, departments, companies or entities. The message appears on the users home page after logon. This feature is useful for questions, reminders, call back requests, announcements and news. Calender schedule

V2.1 Features - ETA June/July 2003

Asset Register

The planned Asset Register will enable both customers and support staff to effectively track asset placement. Major features include: parent & child relationship, history of asset allocation and reallocation, assign asset(s) to individual or department.

Integrated Billing

Severity One's new integrated billing system automatically produces time sheets ready for invoicing. Different costing types are supported (i.e. quoted job, after hours, warranty, call out, SLA etc). Keep track of staff productivity and increase revenue by eliminating unbilled time. Clients can accurately track where support costs are going.